CUSTOMER SUCCESS MANAGER

  • Full-time
  • Sales
  • Remote

You will

  • Get to know customers, their organizational structure and workflows
  • Reconfirm their localization-related pains as well as marketing ambitions
  • By all means, e.g. the ones below, increase customer happiness in using Lokalise
  • Onboard new teams
  • Educate teams on new features
  • Through regular proactive and retroactive communication, understand the degree of satisfaction with Lokalise
  • Collect feedback, participate in new feature design and implementation
  • Initiate, negotiate and close renewal contracts with customers
  • Identify upsell opportunities through analyzing adoption and data
  • Manage your activities using the CRM



If you have

  • 1+ year of experience in customer success or account management
  • Customer-centric personality. You’re genuinely passionate about helping customers
  • Strong written and verbal communication skills in English
  • Positive, self-starter, resilient attitude
  • Experience with account portfolio planning and prioritization
  • Strong presentation and interpersonal skills


then we would love to talk to you!

What we can offer to you

  • Competitive salary and employee stock options plan
  • Individual professional development policy with the allocated yearly budget and training days
  • Performance, referral and sign-on bonus program
  • Flexible working hours, loyalty leave program and a day off on your birthday
  • Health insurance
  • Great startup atmosphere, team spirit and team events



Compensation

Monthly salary starting from EUR 1700.00 (gross) + monthly sales quota (variable pay)