Tutor Support Intern

  • Full-time
  • Tutor Team
  • South Africa

Description


DESCRIPTION

“Working at Teach Me 2 has taught me so much about myself and has helped me grow exponentially. The work environment is amazing because I am surrounded by like-minded people who are always trying to better themselves as we achieve our goal of helping every learner achieve theirs!" - Cayla (joined 2 years ago)


 "I have been working at Teach Me 2 for 6 months, and I am grateful I was hired. The company culture is positive, caring, and so many of my colleagues have gone out of their way to support and motivate my growth in the company. My biggest highlight about working at Teach Me 2 has to be being part of the Tutor Team, I feel valued, heard, and my work means something." - Rumbi ( joined 6 months ago )


Who are we:

Teach Me 2 provides a premier tutoring service to learners and their families around the world. Our goal is to help families prepare their kids for life by giving them back their confidence in areas they've previously struggled. Our service also provides first-time jobs and a valuable source of income to tutors, most of whom are full-time students. We are passionate about developing people. 


Who we are looking for:

Teach Me 2 is seeking an extraordinary person to join our Tutor Experience Team. This person should passionately desire to change the face of education. We’re looking for someone on a mission to becoming the best version of themselves, someone who is hungry to learn and able to take initiative. The ideal candidate will possess excellent communication, interpersonal and organizational skills. Collaboration with others is essential in this role, so the candidate needs to be a team player. They should be comfortable with multitasking and have excellent time management skills in order to meet the assigned quotas for the role.


Your role and who you'll be working with:

You'll work within the Tutor Experience Team who are responsible for ensuring we recruit, train and support premium tutors. You would act as a gatekeeper to the Teach Me 2 tutor community by ensuring that only the best tutors are selected. You will also ensure that the best-suited tutors are put forward for each student. You will ensure that the tutoring requirements are met by potential applicants and that they are supported once they are accepted as a Teach Me 2 tutor. You will have the responsibility of overseeing tutoring applicants, guiding them through the application and onboarding processes, as well as communicating with tutors about potential tutoring jobs. You will also be responsible for dealing with queries from tutors and resolving issues. This role is highly administrative and requires adaptability, thoroughness, accuracy, and immaculate writing and grammar skills. This is the perfect opportunity for someone who is able to work 8 am to 5 pm.


KEY RESPONSIBILITIES

  • Process tutor applications
  • Work on tutor recruitment strategy
  • Ensure that premium tutors are being accepted onto the system
  • Place tutors on jobs and ensuring they meet the criteria for each job
  • Collaborate with other departments to identify in-demand tutoring subjects and ensure we have tutors to cater for these
  • Meet and exceed targets set for the team
  • Communicate with tutors to ensure they understand the requirements and expectations of each job they take on


Reports: This position is not responsible for any direct reports


JOB QUALIFICATIONS

  • Strong written and verbal communication skills
  • Strong organizational skills
  • Results-driven and a self-starter
  • A passion for education
  • Experience working within the UK market is advantageous
  • 3+ years of formal work experience in a high-pressure environment advantageous


Requirements

  • Laptop
  • Stable internet connection
  • A spare phone to use for communicating with tutors (using company WhatsApp)
  • Self-motivated and low need to be managed


Details

  • Intern position
  • Fully remote team
  • Usual Working Hours 8am-5pm SAST during training
  • Contract length: 3 months, looking to extend to permanent after 3 month trial.
  • (Please note: This position is not suitable for university holiday internship)