Technical Customer Support Specialist (SaaS)

  • Employment contract - full time
  • Support
  • Remote

Take note

Since we're looking for people to cover specific shifts, it's strongly suggested you come from somewhere around GMT +8 time zone.

You will

  • Communicate and assist customers from all around the world in questions regarding our services via the in-web support chat (Intercom)
  • Provide excellent customer support by identifying customers’ needs and solving tasks with an individual approach
  • Ensure that conversations are managed and prioritized in an orderly manner
  • Communicate with other internal teams to find a solution for more specific requests sent by customers (developers, sales, customer solutions, etc.) 

If you have

  • Experience in IT product or service remote support (L2)
  • Solid technical knowledge relevant for SaaS or software specifics and infrastructure, for example, API, CLI, application configuration, data integration
  • Experience with different file formats used in localization is considered a remarkable advantage
  • Fluent written English skills
  • Ability to explain complex things in simple words
  • Critical thinking and good troubleshooting skills
  • Positive, self-starter with resilient attitude
  • Strong interpersonal skills

then we would love to talk to you!

What we can offer to you

  • Competitive salary and employee stock options plan
  • Individual professional development policy with the allocated yearly budget and training days
  • Performance, referral and sign-on bonus program
  • Flexible working hours, loyalty leave program and a day off on your birthday
  • Health insurance
  • Great startup atmosphere, team spirit and team events