CUSTOMER SUPPORT SUPERVISOR

Do you thrive in a fast-paced environment where providing exceptional customer service is paramount? Are you a natural leader with a passion for the iGaming world?

We are seeking a highly motivated and experienced Customer Support Supervisor to lead our dedicated team in delivering top-notch assistance to our valued players. If you have a proven track record in the igaming industry and a desire to inspire excellence, we encourage you to apply!

• Monitor and review daily chat interactions to maintain the highest quality of support.
• Supervise and guide the support team to meet operational goals and deliver excellent customer service.
• Ensure that all support tasks and inquiries are handled efficiently and professionally.
• Identify areas for improvement and provide training or feedback to team members as needed.
• Collaborate with internal departments to resolve client issues and enhance the overall support process.

• At least 2 years of experience in a supervisory role within the casino or sports betting industry.
• Strong knowledge of customer support operations environments, especially within iGaming.
• Excellent communication and organizational skills.
• Ability to work independently, manage priorities, and ensure consistent team performance.
• A proactive and detail-oriented approach to maintaining service quality.

• Comprehensive Health Insurance — Prioritizing your well-being with thorough health coverage
• 100% Paid Sick Leave — Rest easy knowing you’re supported during unexpected health challenges
• Continuous Learning & Growth — Access extra education opportunities to keep your career advancing
• Generous Paid Time Off — Recharge with 20 paid vacation days, plus additional 6 days off to support you during any important family event or celebration
• Relocation Support — If you’re ready for a change of scenery, we’ll support you every step of the way
• Diverse & Dynamic Team — Join a vibrant, international team passionate about excellence in product development
• Language Development — Tailored language courses to help you excel in a multilingual work environment
• Exciting Corporate Events & Team-Building — Embrace your adventurous side with fun team activities
• Top-Quality Equipment — Boost productivity with the latest hardware for your role
• Welfare Program — Feel secure with financial support available in critical situations
• Celebrating Milestones — We honor life’s big moments, from marriage to parenthood, with thoughtful gifts

• Engaging 30-minute call with a Recruiter: An exciting first connection to ensure perfect alignment of expectations from both sides.
• In-depth 60-minute call with our Head of Support: Delve into your experience, address your queries, and unlock new insights.
• Empowering 30-minute call with our esteemed HR Business Partner: Explore your goals, chart your professional growth, and envision an inspiring future together.

As a fast-growing, award-winning company, Betby powers the industry with our premium sportsbook, featuring world-class risk management and seamless omni-channel support, reaching millions of players across countless markets.

With offices in Latvia, Malta, Spain, and Montenegro, we offer a vibrant work culture, relocation opportunities, and full support for remote talent across the globe.

Join Betby and unlock endless opportunities for growth, success, and making a real impact in the world of iGaming!

Betbyterians is a passionate team dedicated to creating exceptional B2B betting products. United by trust, support, and fun, we aim to revolutionize online gaming, tackling challenges with agility, creativity, and teamwork.

Driven by innovation and strong business practices, our achievements speak for themselves. Experience it firsthand—join us and be part of something extraordinary. Welcome to Betby!

#priority medium

#level middle

#relocation yes