ACCOUNT MANAGER

We are the creative bunch skilled in technology, and all clients communicating intricacies slip out our reach. That’s why we are looking for an experienced Account Manager who will be responsible for identifying, establishing, and maintaining long-term customer relationships. If you have experience in the B2B betting/igaming industry, don’t think twice! We’re waiting for your application.

• Account management and client support for clients, acting as their key point of contact. Identify opportunities and monitor general development of competition;
• Cooperate with Finance and Legal teams regarding clients’ issues and requests;
• Manage in an efficient and timely manner all operational issues that impact on the smooth delivery of the service to clients. Act as an internal advocate for the client;
• Assure the confidence of your customers and build long term relationships;
• Collect, verify and rank clients’ non-technical and technical requirements for new product features and functions;
• Monitor individual sites performance and ensure clients are optimizing our sportsbook on their sites;
• Use data and reports to analyze activity;
• Be able to travel to attend industry events and meeting existing clients;
• Coordinate the involvement of company teams, including support, IT, Product and Management resources, in order to meet customers’ expectations;
• Assist with high severity requests or issue escalations as needed;
• Introduce new/existing functionalities and products to the relevant teams internally and within our customer’s organization;
• Create and maintain relevant documentation;
• Hold and follow up meetings with customers on weekly/monthly basis to review open issues, performance and updates.

• 2+ years’ of proven experience as an Account Manager or similar position in an online software company. Experience in online gaming companies is a must. Experience in B2B sportsbook is a big plus;
•  Strong technical and business orientation – Ability to read and understand information from various sources;
• Exceptional verbal and written organizational, presentation, and communication skills in English. Fluency in Russian is a big plus;
• Excellent analytical and problem solving skills combined with the ability to provide quick resolution to problem;
• Excellent customer service approach. High availability - while working during business hours, willing to assist during non-standard working hours in order to ensure high level of client’s satisfaction if necessary.
• To be a fast-learner, dynamic, highly motivated and stress-resistant team player.

• Comprehensive Health Insurance, prioritizing your well-being with thorough health coverage
• 100% Paid Sick Leave Rest easy knowing you're supported during unexpected health challenges
• Continuous Learning & Growth Access extra education opportunities to keep your career advancing
• Generous Paid Time Off Recharge with 20 paid vacation days, plus additional 6 days off to support you during any important family event or celebration
• Diverse & Dynamic Team Join a vibrant, international team passionate about excellence in product development
• Language Development Tailored language courses to help you excel in a multilingual work environment
• Exciting Corporate Events & Team-Building Embrace your adventurous side with fun team activities
• Top-Quality Equipment Boost productivity with the latest hardware for your role
• Welfare Program Feel secure with financial support available in critical situations
• Celebrating Milestones We honour life's big moments, from marriage to parenthood, with thoughtful gifts

• Engaging 30-minute call with a Recruiter: An exciting first connection to ensure perfect alignment of expectations from both sides
• In-depth 60-minute call with the Team Lead of your future team: Delve into your experience, address your queries, and unlock new insights
• Empowering 45-minute call with our Head of Account Management: Explore your goals, chart your professional growth, and envision an inspiring future together

As a fast-growing, award-winning company, Betby powers the industry with our premium sportsbook, featuring world-class risk management and seamless omni-channel support, reaching millions of players across countless markets.

With offices in Latvia, Malta, Spain, and Montenegro, we offer a vibrant work culture, relocation opportunities, and full support for remote talent across the globe.

Join Betby and unlock endless opportunities for growth, success, and making a real impact in the world of iGaming!

Betbyterians is a passionate team dedicated to creating exceptional B2B betting products. United by trust, support, and fun, we aim to revolutionize online gaming, tackling challenges with agility, creativity, and teamwork.

Driven by innovation and strong business practices, our achievements speak for themselves. Experience it first-hand, join us and be part of something extraordinary. Welcome to Betby!

#priority medium

#level middle

#relocation no

#category commercial