Head of Product Operations

This position allows for remote or on-site work from one of our offices in Riga, Budva, or Barcelona.

We are looking for a Head of Product Operations to build and scale the operational backbone of our B2B sportsbook platform.

As a real-time, multi-client, multi-market platform operating in regulated environments, complexity increases rapidly. This role ensures that growth strengthens - rather than erodes - product scalability and integrity.

You will design, build, and lead the Product Operations function from the ground up, owning configuration governance, rollout frameworks, systemic issue management, and retention enablement across clients.

This is a senior leadership role with direct impact on retention, expansion, and enterprise predictability.

Your Mission

Build a scalable Product Operations organization that:

• Protects product integrity across clients and regions
• Reduces operational entropy and customization sprawl
• Enables structured client-driven improvements
• Improves adoption and retention
• Frees Product Managers to focus on strategy

What You Will Own

1. Design & Build the Product Operations Function

• Define the scope and operating model of Product Operations
• Establish clear RACI across Product, Trading, Support, CS, and Integrations
• Build and lead a high-performing team (Configuration, Rollout, Retention Ops)
• Introduce governance frameworks without creating bureaucracy
• Implement scalable processes and internal tooling
• Define KPIs tied to retention, adoption, and operational efficiency
• Integrate existing functions (e.g., Localization) into the broader operational flow

2. Configuration & Governance at Scale

• Own configuration standards across clients, brands, and regions
• Establish governance around back-office access and permission models
• Prevent uncontrolled customization and config sprawl
• Ensure regulatory-aligned configuration practices
• Introduce auditability and traceability of configuration changes
• Standardize templates for new client and brand setups

3. Structured Rollout & Feature Enablement

• Design and implement rollout frameworks for new features
• Ensure client impact assessments before releases
• Coordinate paid feature activation with Finance and Commercial
• Build predictable adoption tracking models
• Improve time-to-value for new clients and feature launches

4. Systemic Product Issue Management

• Act as escalation point for non-obvious, cross-functional product issues
• Build systemic issue tracking and recurring problem analysis
• Participate in post-mortems from a product operations perspective
• Transform recurring incidents into structured product improvements
• Ensure that operational pain turns into scalable fixes, not patches

(Note: This role does not replace Support or incident response teams.)

5. Client Retention Enablement

• Structure client-driven portfolio intake
• Align operational insights with product prioritization
• Monitor adoption and client health indicators
• Reduce operational friction impacting retention
• Strengthen enterprise predictability and client trust

Leadership Profile

You are:

• A builder, not a maintainer
• Comfortable defining structure in complex environments
• Strong in systems thinking
• Decisive in defining ownership boundaries
• Data-driven but pragmatic
• Calm in operational chaos
• Confident working with senior stakeholders

Strategic & Operational Strength

• Ability to design operating models from scratch
• Experience reducing operational noise for Product teams
• Strong understanding of scalability risks
• Enterprise mindset
• Ability to balance client needs with platform integrity

• 7+ years in B2B technology
• Strong experience with multi-client, configuration-heavy platforms
• Experience building or scaling operational/product functions
• iGaming / sportsbook experience strongly preferred
• Experience operating in regulated markets
• Proven cross-functional leadership at senior level

• Comprehensive Health Insurance Prioritizing your well-being with thorough health coverage
• 100% Paid Sick Leave Rest easy knowing youre supported during unexpected health challenges
• Continuous Learning & Growth Access extra education opportunities to keep your career advancing
• Generous Paid Time Off Recharge with 20 paid vacation days, plus additional 6 days off to support you during any important family event or celebration
• Diverse & Dynamic Team Join a vibrant, international team passionate about excellence in product development
• Language Development Tailored language courses to help you excel in a multilingual work environment
• Exciting Corporate Events & Team-Building Embrace your adventurous side with fun team activities
• Top-Quality Equipment Boost productivity with the latest hardware for your role
• Welfare Program Feel secure with financial support available in critical situations
• Celebrating Milestones We honor lifes big moments, from marriage to parenthood, with thoughtful gifts

#priority high

#level head

#relocation yes

#category product