Project Manager - Supply Chain Operations

Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 1000% in the last 3 years. Our mission now is to build DTC brands and increase customer LTV by providing best-valued products backed by no nonsense customer service policies as Customer Centricity is at the core of our values.



As a Supply Chain Project Manager, you're expected to be a self-starter who takes initiatives. A take-charge person who is obsessed with problem solving and trying to find the best solutions and alternatives to a problem. A team player who leads by example, and able to champion processes that make team members accountable and productive.

1️⃣ Project Management

• Project portfolio management: Prioritize project pipeline with the SCE Manager, balance resources across concurrent projects, and ensure on-time, desired-quality delivery.
• Project execute: Execute end-to-end project across the following streams - SCM system/tech development, operational expansion, and cross-functional process improvement.
• Budgeting and planning: Build budgets, track spend, and keep projects within approved cost.
• Establish project governance: Establish lightweight but effective PMO governance from the ground up - planning standards, milestone and timeline tracking, risk & dependency management, and contingency planning for a growing company.
• Status reporting: Provide SCE & Crossian leadership with weekly status reports including progress, issues, risks, and decisions requirement management support.

2️⃣ Resource & Capacity Planning

Internal resources:

• Build and maintain the SCE-wide human resource and team capacity view across functions (Merchandising, Fulfillment, QC, Sourcing/PM), covering both projects and daily operations.
• Analyze team workload against demand and operational/project pipeline; identify capacity gaps and over-allocation.
• Provide reallocation and hiring-need recommendations to the SCE Manager, and input capacity constraints into project portfolio prioritization.

External resources:

• Run periodic capacity planning cycles with the Production, Fulfillment, and Partner Management Teams to build and validate production, fulfillment and partner acquisition plans - ensuring they are reasonable relative to sales demand and achievable with current and planned capacity.
• Manage the approved plans and track progress; flag deviations early and drive corrective actions

3️⃣ People Management

• Manage, mentor, and grow the Project Coordinator team; drive recruitment and development paths.
• Allocate PCs to projects and ensure consistent coordination quality across the portfolio.

4️⃣ Process & Knowledge Management

• Champion agile ways of working within SCE.
• Ensure project documentation and knowledge repositories are complete, organized, and accessible.

• Bachelor's degree in Business Management/Administration, Project Management, or Logistics & Supply Chain Management or related field from a recognized university.
• 5–7+ years, including 3+ years of hands-on project management with multiple concurrent projects — preferably e-commerce, tech-driven, or supply chain businesses.
• Proven analytical and data skills (Excel/Sheets, BI tools) for capacity/workload modeling and budgeting.
• Experience in S&OP/supply planning, PMO, or software development projects is a competitive advantage.
• English Fluency.
• Proven ability to work with ambiguity and translating complex concepts into project deliverability and accountability.
• Portfolio management and prioritization capability; comfortable making resource trade-off recommendations.
• Strong analytical and planning capability: workload/capacity modelling, gap analysis, and budget management.
• Excellent communication, problem-solving, and stakeholder management skills.

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

• Competitive salary range
• Guaranteed 13th month salary
• Full salary & social insurance package during probation
• 15 days of paid annual leave
• Global health insurance package for yourself
• A Pantry & a Crossian Cafe stocked with goodies, ready to serve
• Lots of other company benefits including 5-star annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events
• General company T&D Program
• Other benefits in accordance to Company's Policy and Vietnam Labor Laws

Please note that we appreciate all applicants for their interest; however, only those candidates selected for interviews will be contacted.