C&B Team Leader (Up To 20 Months Of Annual Salary)

Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 900% in just under 4 years. Our mission now is to build direct-to-consumer brands and increase customer LTV.

The C&B Team Leader is responsible for leading and overseeing all aspects of Compensation & Benefits, with a strong focus on total rewards, payroll operations, and compliance. This role ensures accurate and efficient execution while continuously improving processes, systems, and data capabilities.

Acting as a key partner to stakeholders, the role provides practical, data-driven advice on compensation, benefits, and employee-related matters. At the same time, the C&B Team Leader plays a critical role in strengthening governance, enhancing rewards effectiveness, and building a high-performing team to support business growth.

1. Total Rewards Strategy & Design

• Develop and continuously refine the Total Rewards strategy (compensation, benefits, incentives, and recognition) aligned with business growth and talent objectives.
• Design and manage compensation frameworks including salary structures, job grading, pay progression, and internal equity analysis.
• Lead annual compensation cycles (merit review, bonus programs, incentive schemes) and ensure pay-for-performance culture.
• Conduct job evaluation, market benchmarking, and provide data-driven recommendations on offers, promotions, and pay adjustments.

2. Market Benchmarking & Insights

• Leverage external survey data (Mercer, Talentnet, etc.) and internal analytics to benchmark compensation and benefits.
• Translate market intelligence into practical policy updates and competitive pay positioning.
• Act as internal expert on compensation trends and reward governance.

3. Payroll, Benefits & Compliance

• Oversee end-to-end payroll operations, ensuring accuracy, timeliness, and full compliance with PIT, BHXH, labor law, and tax regulations.
• Manage benefits programs (healthcare, allowances, insurance, incentives, ...) and propose enhancements to improve employee experience.
• Coordinate with auditors, tax authorities, and external vendors; maintain audit readiness and governance standards.

4. Process Improvement, System Optimization & Data Analytics

• Lead digital transformation initiatives to automate C&B processes, reduce manual workload, and optimize HRIS/payroll systems.
• Build and maintain C&B dashboards (payroll cost, salary trends, turnover, incentive ROI, total employee cost) 
• Drive continuous improvement projects to enhance data quality, reporting capabilities, and overall C&B efficiency.

5. Stakeholder Advisory & Team Leadership

• Act as a strategic business partner on compensation structure, workforce cost, and C&B-related decisions.
• Provide guidance on employee relations matters and labor regulations.
• Build, mentor, and develop a high-performing C&B team; foster a culture of ownership, analytical thinking, and operational excellence.

• Bachelor’s degree or above in Human Resources Management, Business Administration, Economics, or related field.
• Minimum 8-10 years of experience in C&B/Total Rewards, with at least 2-3 years in a managerial/leadership role.
• Experience in Technology/ E-commerce/ international companies is an advantage
• Strong hands-on experience in Total Rewards strategy design, salary benchmarking, incentive programs, payroll operations, and compliance (Vietnam labor law, PIT, BHXH).
• Data-driven mindset, proficiency in Advanced Excel (VBA/macros), Power BI, SQL, or Python for C&B analytics is highly preferred.
• Experience leading process improvement and digital transformation projects in C&B/HRIS (reducing manual work and enhancing scalability).
• Excellent English (IELTS 6+ or TOEIC 800+), strong stakeholder management, communication, and project management skills.
• Analytical, innovative, detail-oriented, and highly adaptable with a continuous improvement mindset.

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

• Monthly Salary: Competitive and negotiable based on experience.
• Bonuses: Average 8 months performance and annual bonuses per year
• Full salary during probation
• 15+ days of paid annual leave
• Global health insurance package for yourself
• Guaranteed 13th month salary
• A Pantry & a Crossian Cafe stocked with goodies, ready to serve
• Lots of other company benefits including 5-star annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events
• General company T&D Program
• Other benefits in accordance to Company's Policy and Vietnam Labor Law