English and Communication Trainer

Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a collective CAGR of over 900% in just under 4 years. Our mission now is to build DTC brands and increase customer LTV by providing best-valued products backed by no-nonsense customer service policies as Customer Centricity is at the core of our values.

As an English & Communication Trainer of our People Operations & Empowerment (POE) Team, you will employ your expertise in developing customized training programs and in-depth coaching to improve the English language and (professional) communication skills of our employees across the organization. Reporting to the People Ops Director, you will collaborate closely with other business partners to implement innovative and engaging training programs that align with our business objectives. 

This role offers you the opportunity to make a sustainable impact on the company and elevate our definition of excellence to the next level. If you are a native English speaker with exceptional communication skills and someone who is passionate about human growth, we want to hear from you! *Expats are encouraged to apply, support in obtaining work permits will be provided for full-time applicants.

• Proactively collaborate with senior management to identify training needs and develop tailored training programs
• Develop and conduct interactive and engaging training programs on English language proficiency and effective (professional) communication skills
• Provide individualized coaching and feedback to employees to support them embed theoretical materials into their professional practice and development
• Frequently assess training effectiveness and continuously improve training materials and methodologies
• Coordinate with internal stakeholders to ensure alignment between training objectives and organizational goals

• Native English speaker from the UK, North America, or Australia
• Bachelor's degree in an accredited college or university with at least 3 years of adult training/coaching experience
• Strong proficiency in communication and presentation skills
• Excellent interpersonal skills and the ability to work effectively with individuals at all levels of the organization
• Demonstrated experience in teaching English language and communication skills to non-native speakers, both individually and in groups is a plus
• Knowledge of effective English language learning techniques and methodologies
• Certification in Teaching English as a Foreign Language (TEFL), CELTA, TESOL, English as a Second Language (ESL), or equivalent is a plus
• Commitment to at least 12 months of work at Crossian

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

• Competitive salary (negotiable depending on what you bring to the table)
• Flexible work arrangements (full-time or part-time)
• Opportunities for professional growth
• A Pantry & a Crossian Cafe stocked with goodies, ready to serve

Benefits dedicated to full-time employees:

• Guaranteed 13th-month salary 
• 12 days of work-from-home & 12 days of paid annual leave, plus seniority paid leave
• Global health insurance package for yourself and direct family members, plus annual health checkup
• Quarterly bonus & Year-end bonus as part of our profit-sharing program
• Other company benefits include a 5-star annual Summer Summit, a budget for frequent team-building activities, and other monthly/ quarterly/ annual company events
• General company T&D Program
• Other benefits in accordance with the Company's Policy and Vietnam Labor Laws.