Senior Business Analyst, Storefront & Ads Management (Up to 30 Months of Annually Package)

Crossian is one of Vietnam’s fastest-growing e-commerce companies — from founding in 2020, we’ve scaled to $100M in revenue in 2024 (CAGR >1000%). We are now building a comprehensive eCommerce platform (Storefront, Payment Gateway, CRM, Marketing Insights, and more) to set new standards in cross-border eCommerce.

We’re looking for a Senior Business Analyst to act as the bridge between business needs and technology. You’ll analyze processes, gather requirements, and work with Product, Tech, and UX teams to deliver scalable, user-centric solutions that drive growth.

• Exceptional Compensation: Up to 30 months of salary per year through competitive salary packages and performance-based bonuses.
• Full salary during probation & Guaranteed 13th month salary 
• 12 days work-from-home & 12 days of paid annual leave, plus seniority paid leave
• Global health insurance package for yourself and direct family members, plus annual health checkup
• A Pantry & a Crossian Cafe stocked with goodies, ready to serve
• Other company benefits including 5-star annual Summer Summit, budget for frequent team building activities and other monthly/ quarterly/ annual company events
• General company T&D Program
• Other benefits in accordance to Company's Policy and Vietnam Labor Laws

• Collaborate with Product Managers & stakeholders to gather and analyze requirements.
• Create clear specifications, user stories, and documentation.
• Support UX/UI with usefulness, usability, and accessibility insights.
• Analyze business data to provide actionable insights.
• Act as a bridge between business & tech teams to ensure smooth execution.
• Design and support UAT scenarios to validate solutions.

• 5+ years’ experience as a Business Analyst (preferably in eCommerce, retail, or logistics).
• Solid knowledge of Shopify, BigCommerce, WooCommerce, or similar platforms.
• Strong understanding of SDLC, Agile/Scrum.
• Experience with data analysis (min. 6 months hands-on).
• UI/UX awareness (usefulness, usability; accessibility is a plus).
• Strong communication, documentation, and problem-solving skills.
• Growth mindset, ownership, and commitment.