Merchandiser - Team Lead/Manager (US Market, English required)

As the Merchandiser - Team Lead, you will lead and grow a team responsible for managing end-to-end production - from product development to bulk production, while leading, coaching, and scaling a high-performing merchandising team.

This role goes beyond execution. You will act as a business owner for production merchandising, accountable for production lead time, cost, quality, and team performance.

The Merchandiser Team Lead is responsible for:

• Leading the production function (people, process, system, team objectives).
• Driving production execution excellence across sourcing, sampling, and bulk production.
• Aligning merchandising operations with business objectives (sales demand, production lead time, and production quality).
• Act as BO in building scalable systems, standards, and capabilities within the merchandiser team.

• Own end-to-end production merchandising performance, ensuring the team’s delivery against sales demand, timelines, cost targets, and quality standards.
• Translate business objectives (product launch timelines, cost targets, production quality) into detailed, actionable plans.
• Act as the main escalation point for production risks, delays, capacity issues, and quality concerns.

• Lead and oversee the whole production process: Sampling, bulk production, fulfillment plan and inspection.
• Review and validate production plans created by merchandisers to ensure:
• Feasibility
• Risk mitigation
• Alignment with sales demands and product launch calendars
• Coordinate closely with suppliers and factories, and internal sales teams to secure capacity and resolve production bottlenecks.
• Proactively identify and solve issues that could impact delivery, quality, or cost.

• Act as Business Owner (BO) for production-related software/system features.
• Collaborate with the Product and Tech teams to define requirements and validate solutions.

• Manage, mentor, and grow the Merchandiser team.
• Drive recruitment efforts and create a development path for team members.

• Continuously standardize and enhance production processes.
• Ensure accurate tracking of:
• Production status
• Inventory
• Costing / Payment
• Supplier performance
• Deliver regular reports to management on:
• Production KPIs
• Team performance
• Risk areas and improvement initiatives

• Bachelor’s degree in Business, Supply Chain, Operations, or related fields
• 5+ years of experience in production merchandising/sourcing within the apparel industry
• 2+ years in a leadership or team-lead role is strongly preferred
• Hands-on experience working directly with Chinese factories
• Strong understanding of apparel production processes end-to-end
• Strong Project Management Skills (planning, execution, follow-up).
• Proven Data-Driven Decision-Making Mindset.
• Strong Leadership & People Management Capabilities.
• Excellent communication, problem-solving, and collaboration skills.

• Total Compensation Package: 800M VND - 1.2B VND per year.
• Full salary during probation.
• Global health insurance, Training & Development budget, Team building budget, 5-star company. events, 12 days Work-from-home allowance & much more. 
• Other benefits in accordance with the Company's Policy and the Vietnam Labour Law.