Project Manager (Retail Fashion, US Market)

Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 1000% in the last 3 years. Our mission now is to build direct-to-consumer brands and increase customer lifetime value.

We are seeking a results-driven and strategically minded Project Manager with a proven track record in project management and operational excellence. In this role, you will take ownership of leading key initiatives, managing complex projects, and driving continuous improvements across our operations in product development. You will collaborate cross-functionally, utilizing data to define requirements and guide decision-making. Your ability to solve complex problems, lead cross-functional teams, and deliver high-quality outcomes under tight deadlines will be key to your success.

1. Strategic Leadership in Operations

• Drive seasonal planning by aligning product roadmaps with team goals, market trends, and development calendars.
• Optimize operational processes to improve time-to-market, workflow, and resource allocation.
• Report progress and insights to upper management, providing data-driven updates and aligning team outputs with strategic business objectives.

2. Team Management

• Advise Project Coordinators in managing team tasks and workload based on project timelines, individual strengths, and capacity to prevent burnout and ensure excellence of deliverables.
• Facilitate communication and collaboration, ensuring designers and coordinators are aligned on project goals, milestones, and dependencies.
• Monitor team performance and morale, and maintain a productive, motivated working environment.
• Foster team development by mentoring junior members, providing regular feedback, and supporting skill growth.

3. Timeline & Risk Monitoring

• Supervise project timelines, mapping out all phases from concept to launch, including design, sampling, and production.
• Run regular check-ins and status reviews with Project Coordinators to monitor progress and bottlenecks.
• Mitigate risks proactively by identifying potential issues and creating scenario-based contingency plans to enable agile pivots without disrupting overall timelines or product quality.

4. Stakeholder Management 

• Lead cross-team alignment between Product Development, Supply Chain, and Marketing teams to ensure Marketing’s go-to-market needs and SCE’s capacity planning are integrated early in development.
• Manage team priorities, operational constraints, and vendor capabilities into drive clear, actionable plans.
• Set up structured communication cadences (e.g., weekly cross-functional check-ins, milestone reviews) to ensure transparency and fast issue resolution.

5. Budget & Expense Management

• Plan and track project budgets across the product development cycles.
• Forecast and monitor expenses by category, flagging potential overruns and recommending adjustments.
• Identify cost-saving opportunities through design-for-cost strategies without compromising quality.
• Report budget status to stakeholders, connecting spending decisions to business outcomes.

Required Skills & Experience

• Bachelor's or Master’s degree in Project Management, Business Administration, Supply Chain Management or a related field.
• Minimum 3 years of team/project management experience, with proven track record in leading complex initiatives and driving operational excellence in a dynamic and fast-paced environment
• Strong interpersonal & communication skills, with ability to collaborate effectively with cross-functional teams (product development, marketing, manufacturing, etc.).
• Advanced problem-solving skills with the ability to think strategically and make data-driven decisions.
• Agile mindset, ability to work effectively within a diverse team, and adapting to changing priorities.
• Strong people management skills, with the ability to motivate and mentor a team toward operational excellence.
• Proficiency in Asana, Jira, Confluence, or other project management software.
• Proficiency in English communication.

Preferred Qualifications

• Professional qualification in Project Management (PMP, CAPM, etc.).
• Past industrial experience in fashion, retail, e-commerce, and manufacturing

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

• Competitive salary (negotiable depending on what you bring to the table)
• Full salary during probation
• 12 days of work-from-home & 12 days of paid annual leave
• Global health insurance package for yourself and direct family members
• Guaranteed 13th-month salary
• Quarterly bonus and year-end bonus as part of our profit-sharing program
• Chances to advance into a Program or Portfolio Manager position, driving cross-functional initiatives and delivering strategic value at scale
• A Pantry & a Crossian Cafe stocked with goodies, ready to serve
• Lots of other company benefits including a 5-star annual Summer Summit, budget for frequent team building activities, and other monthly/quarterly/annual company events 
• General company T&D Program
• Other benefits in accordance with the Company's Policy and Vietnam Labor Laws