Supply Chain Manager

Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 900% in just under 4 years. Our mission now is to build direct-to-consumer brands and increase customer LTV.

We are seeking a highly skilled Supply Chain Manager to oversee and optimize our end-to-end supply chain operations, focusing on inventory management, logistics, and partnerships with third-party logistics (3PL) providers. The ideal candidate will ensure timely, cost-effective product delivery while maintaining efficient warehousing solutions and continuously improving shipping and logistics processes.

As a key leader in our operations team, you will drive initiatives to improve inventory accuracy, reduce logistics costs, and manage 3PL relationships to scale our supply chain and support rapid e-commerce growth.

Supply Chain Strategy & Planning

• Develop and implement a comprehensive supply chain strategy focused on improving inventory management, reducing lead times, and optimizing logistics operations.
• Work cross-functionally with Merchandising, Marketing, and Customer Service teams to align supply chain strategies with customer demand forecasts and seasonal product requirements.
• Lead the development of a scalable, cost-effective plan for expanding warehousing and fulfillment capabilities in coordination with 3PL partners to meet growing e-commerce demand.

Inventory & Warehouse Management

• Oversee end-to-end inventory management, ensuring products are stocked in optimal quantities and stored efficiently across multiple warehouses.
• Work with fulfillment partners to educate and establish best practices for inventory control to prevent stockouts or overstocking.
• Optimize inventory flow and reduce deadstock through data-driven decision-making and accurate demand forecasting.
• Implement real-time inventory tracking and reporting systems to improve visibility and decision-making across the supply chain.
• Lead initiatives to improve storage and warehousing solutions, ensuring warehouse layouts and processes are optimized for both space and speed.

Shipping & Logistics Optimization

• Work with internal and external partners to assess and select the most cost-effective shipping strategies based on shipping volumes, geography, and customer expectations.
• Negotiate shipping contracts and rates with fulfillment partners, ensuring the most cost-efficient solutions for different shipping needs for each product categories.
• Continuously monitor and analyze shipping costs, identify opportunities to reduce costs, and implement new strategies for improving shipping efficiency without compromising customer experience.
• Analyze performance data from 3PL providers and shipping carriers to identify areas for improvement, ensuring that key performance indicators such as on-time delivery and shipping cost per unit are consistently met.

Data Analysis & Reporting

• Utilize data analytics to identify inefficiencies and areas of opportunity in inventory management, shipping, and logistics costs.
• Develop and implement dashboards and reporting systems to track key metrics such as order fulfillment time, inventory turnover rates, and on-time delivery performance.
• Regularly analyze logistics and warehousing performance data to inform strategies for reducing costs, improving efficiency, and enhancing customer satisfaction.

Team Leadership & Development

• Lead, mentor, and develop a high-performing supply chain team focused on efficiency, accuracy, and innovation.
• Collaborate with internal departments and external partners to ensure alignment of goals and successful execution of supply chain initiatives.
• Set clear performance expectations for direct reports, provide ongoing coaching, and conduct performance reviews to ensure team development and success.

Experience:

• Minimum 5-7 years of experience in project management, with a strong background in leading complex initiatives and driving operational excellence.
• Significant experience in e-commerce operations, with a deep understanding of industry challenges and opportunities.
• Proven track record of defining program requirements, managing multiple projects, and delivering results in a high-paced, deadline-driven environment.
• Experience with SQL at a senior level, including compiling queries, subqueries, data aggregation, grouping, and modification.

Skills & Competencies:

• Advanced problem-solving skills with the ability to think strategically and make data-driven decisions.
• Strong leadership and team management skills with the ability to motivate and mentor a team toward operational excellence.
• Exceptional verbal and written communication skills to articulate complex data, system requirements, and performance results to senior leadership and cross-functional teams. Ability to present actionable insights in a clear and concise manner.
• Strong analytical skills to assess operational performance, identify trends, and make data-supported recommendations for process improvements. Ability to break down complex issues into manageable components and develop innovative solutions using data-driven approaches.
• Deep understanding of inventory forecasting, demand planning, and warehouse operations.
• Proficiency in project management tools and methodologies to track and report progress on initiatives.
• Proficiency in SQL and experience with data analysis to identify trends, issues, and opportunities in operations.
• Ability to perform well under pressure in a fast-paced, dynamic environment.

Education:

• Bachelor's degree in Business Administration, Operations Management, Data Analytics, or a related field.
• MBA or equivalent is a plus.

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:



• Competitive salary (negotiable depending on what you bring to the table)
• Full salary during probation
• 12 days of work-from-home & 12 days of paid annual leave
• Global health insurance package for yourself and direct family members
• Guaranteed 13th-month salary
• Quarterly bonus and year-end bonus as part of our profit-sharing program
• A Pantry & a Crossian Cafe stocked with goodies, ready to serve
• Lots of other company benefits including a 5-star annual Summer Summit, budget for frequent team building activities, and other monthly/quarterly/annual company events
• General company T&D Program
• Other benefits in accordance with the Company's Policy and Vietnam Labor Laws

Please note that we appreciate all applicants for their interest; however, only those candidates selected for interviews will be contacted.